Our quality management system
Our QMS is one of the ways we ensure production of high-quality IP rights through a consistent, high-level experience for our customers.
The QMS aims to:
- measure and analyse quality review findings
- deliver products and services in a timely manner
- evaluate and continuously improve our products and services
- support international quality management.
The QMS at IP Australia is governed by the Quality Policy. Read the Quality Policy:
Our QMS has been certified as compliant with internationally recognised standard ISO 9001:2015 Quality Management System. Read the certificate of currency:
Why it matters
Our purpose is to enable Australians to benefit from great ideas by providing a world-leading IP system. A key part of this is ensuring our customers have access to products and services in an efficient way that lets them continue to innovate. Maintaining our QMS supports customer confidence through the production of high quality IP rights and meets our obligations under the Patent Cooperation Treaty International Search and Preliminary Examination Guidelines.
Our quality system is designed to:
- create certainty in the marketplace, allowing Australians to be competitive in Australian and overseas markets
- increase access to and benefits from IP rights
- deliver high quality IP rights in a timely, efficient way
- identify opportunities for us to continually improve.
How it works
Our quality management system operates and stays effective by:
- monitoring and measuring our processes
- listening to your feedback
- implementing improvements.
Our QMS is based on internationally recognised best practices and is certified compliant with ISO 9001:2015.
Quality review system
Our Quality Review System (QRS) is how we monitor and measure activities across our products and services
It works by:
- assessing work against a set of clearly defined quality standards
- identifying ways to improve learning, training and systems
- recognising good quality work.
Results and outcomes of our QRS are monitored to continually improve the quality of our work.